Privacy policy

1. Who controls your data

SURFACED is the data controller for personal data collected through this site and our services. We operate remotely and have no public office address at present; contact us at contact@mysurfaced.com.

2. What we collect

• Contact details you send us — name, email, company, role.
• Information you share for an audit, such as your website, category and competitors.
• Email correspondence and meeting notes related to your enquiry.
• Basic technical data such as browser type and pages viewed, in aggregate.

3. Why we use it

• To reply to your enquiry and deliver a requested audit or engagement.
• To perform a contract with you, or to pursue our legitimate interest in responding to business enquiries.
• To meet accounting and legal obligations.

4. What we don't do

We don't sell your data, rent contact lists, or add you to marketing emails you didn't ask for.

5. Cookies

This site is static and does not set advertising or tracking cookies. If we add analytics in future, we'll use a privacy-friendly, cookieless option and update this policy.

6. Processors we may use

We use standard business tools for email, documents, scheduling and hosting. These providers process data on our instructions under their own data protection terms. Some may process data outside the UK/EEA under appropriate safeguards.

7. How long we keep it

Enquiry data is kept for up to 24 months after our last contact. Client records are kept for as long as required for legal and accounting purposes, typically six years.

8. Your rights

Under UK GDPR you can request access to your data, correction, deletion, restriction or portability, and you can object to processing based on legitimate interests. Email contact@mysurfaced.com and we'll respond within one month. You may also complain to the Information Commissioner's Office.

9. Security

We limit access to personal data to those who need it, use reputable providers with encryption in transit, and delete data we no longer need.

10. Changes

We'll update this page when our practices change and revise the date above. See also our terms of use.